How To Switch Broadband Provider with One Touch Switch

If you're searching for faster, cheaper, or more reliable internet, switching broadband providers just got a whole lot easier.

Thanks to One Touch Switch, you can now move from most major providers to LightSpeed in just a few simple steps.

What is One Touch Switch?

One Touch Switch is a simple way to change your broadband provider without the hassle. Instead of having to contact your current provider to cancel and then set up a new broadband deal separately, you can simply sign up with your new provider, and they handle the whole switch for you.

One Touch Switch is designed to make switching broadband providers quicker, smoother, and less stressful, with less risk of losing service or being billed twice. In short, it takes what used to be a bit of a faff and turns it into a much more straightforward, one-step process.

How One Touch Switch works

1. Choose a broadband package

Most broadband providers have a similar process when it comes to setting up One Touch Switch. First, find your perfect broadband package or use our handy postcode checker to see if full-fibre broadband is available in your area.

Once you’ve chosen your package, follow the steps at checkout where you'll be asked to enter more details to start your One Touch Switch journey.  

2. Provide your details

During checkout, we’ll ask for a few more details to make sure you’re eligible for One Touch Switch including:

• The name of your current provider

• The name on your current broadband account

• Your postcode

• Your account reference number (if you have it)

Once we have this information all you need to do is place your order for the switching process to begin.

3. Leave it with us

Once you’ve completed your order, we’ll handle the switch on your behalf. That means contacting your current provider to end your service and arrange for your new broadband contract to take effect.

Your current provider might get in touch to confirm cancellation, explain any charges, or offer you reasons to stay. That’s totally normal, you just need to confirm what you’ve already confirmed with us to continue with the switch.

If you’re worried about charges, you can always contact your current provider first, then check with us if you’re eligible for Contract Buy Out to help cover some of the cost.

That’s it! You choose. You switch broadband provider. You’re done.

How long does it take to switch broadband providers?

With One Touch Switch, we do all the hard work. This means, for you, it doesn’t take any longer than completing the three steps in this article. You don’t even need to cancel your old service yourself. We’ll make sure the transition is smooth and you’re up and running with LightSpeed as quickly as possible.

Can I switch broadband without a penalty?

It’s important to check the conditions on your current broadband contract before switching to make sure you avoid any penalties or unexpected costs. Some providers’ contracts will have exit fees or early termination charges, so it's worth making a note before making the move to switch.

Can I switch broadband providers mid contract?

The same goes here. You’ll want to look into the conditions of your current broadband contract before making the move to switch. In most cases, it’s fine to switch providers mid contract but there may be exit fees. Some of these fees can be covered by schemes such as Contract Buy Out, which help to cover some of the cost. This makes it easy for you to change providers mid contract irrespective of how long you've been with your current provider.

Want to learn more?

With One Touch Switch, the days of long hold times and confusing cancellations are behind you. With our handy switching service, you’re in control, and changing broadband providers is as easy as A, B, C.

Need help finding your old provider’s contract info? Most providers have an online chat, so you can ask questions or check contract details without ever picking up the phone.

Still not sure? Reach out to our support team – they’ll be happy to help you make the switch or answer any questions you might have.