One Touch Switch (OTS) explained

One Touch Switch (OTS) makes switching broadband quicker and easier.

For you, that means:

1. Faster switching: Switching typically takes between 1–10 days, with minimal disruption to your service.

2. Less hassle: You don’t need to contact your old provider. We handle the switch for you from start to finish.

3. Flexible switching: One Touch Switch makes it easy to move providers if your needs change.

When choosing your new LightSpeed package, simply enter your postcode, select an installation date, and enter your One Touch Switch details at checkout. We’ll take care of the rest - including contacting your current provider and cancelling your existing service.

You can explore our broadband packages here.

No, that’s one of the benefits of OTS! There’s no need to contact your old provider, we’ll handle that for you. 

The actual switchover doesn’t take very long once we’ve installed your service and made it active. After install, we’ll contact your current provider within a couple of days of your service going active to confirm you’re now connected to LightSpeed. We find it’s always good idea to have some overlap to avoid service disruption and make sure everything’s working as it should! This prevents you having any service interuptions. So please don’t be alarmed if there’s a few days of overlap between your new and old broadband contracts.

Yes. If you’re switching to LightSpeed, we can work together to find a date that’s suited to you! Where possible, we can also make sure your installation and switch take place on the same day. Just speak with us about what you need.

The OTS service itself is free.

But you may still be charged for:

• Early termination fees from your current provider

• Activation charges from your new provider

• Any final bill owed to your current provider

We’ll speak with your old provider and inform you of any early termination or activation charges before you make your switch. These costs will remain the same as they were before activating One Touch Switch.

It’s very unlikely – we won’t notify your current provider and switch you until we’re happy that your LightSpeed service is fully active.

You can cancel your OTS up to 3 working days before your installation takes place, and we can make the cancellation arrangements for you. You just must let us know.  

However, if you cancel after your service has been activated then we’ll begin our usual LightSpeed cancellation procedure. Basically, if you cancel before install then you can reverse your OTS switch, but after install our standard LightSpeed cancellation policy applies. 

If you have any questions when switching to LightSpeed, please contact our customer care team on 01775 830 830.

If you need specific information about your existing service (such as contract terms or final bills) you’ll need to contact your current provider directly.

If your provider isn’t showing in the dropdown, it usually means they don’t currently support One Touch Switch. This means we’re unable to cancel your service on your behalf.

You can still place an order without One Touch Switch, but you’ll need to contact your current provider directly to cancel your existing service.