Everything you need to know about Contract Buy Out

Slow, stuttering or overpriced broadband is frustrating enough. But feeling stuck with it because of exit fees takes that frustration to another level.

Fortunately, if your broadband’s not up to scratch, you can now switch to a faster, more reliable or more affordable provider with the help of Contract Buy Out. A new and improved way to switch broadband providers without coughing up for costly exit fees.

What is Contract Buy Out?

Contract Buy Out is designed to help customers who feel tied into a broadband contract leave early by covering part of the cost towards their early exit fees. With LightSpeed, you can get up to £350 cover towards your early termination fees to take some of the sting out of that cost and make switching easier. This way, you can get better broadband faster – by switching providers when you need to without being held back by price.

How does Contract Buy Out work?

Contract Buy Out is a super straightforward process that takes just minutes to get started. You can switch to LightSpeed in just 4 simple steps:

1. Pick one of our broadband packages

To get started with Contract Buy Out, choose a broadband package and give our friendly sales team a call on 01775 830 075 to place your order. Make sure to ask us for the Contract Buy Out offer when you call so we can process your claim.

2. We'll ask for some info

We’ll be in touch via email shortly after to confirm your purchase, arrange an install date and provide a link for you to upload all the info needed to complete the Contract Buy Out process.

Using this link, please upload the final bill from your old provider showing your early termination charges. We’ll also ask for the bank details you’d like to receive your Contract Buy Out payment to.

Both of these must be in your name. Please make sure you send all this info back to us within 30 days of your install.

3. You’ll be switched over to LightSpeed

We’ll then complete your transition to our service. If you’re using our handy ‘One Touch Switch’ feature then we’ll handle the entire switching process for you! That even means cancelling your old service once your live with LightSpeed. You can get some more info about One Touch Switch here.

If you don’t choose One Touch Switch or we were unable to match you with this service, you’ll need to contact your old provider and cancel your old service yourself. We always recommend doing this after your new LightSpeed connection is live.

4. You’ll get your money back!

After you’ve paid your first bill with LightSpeed, you’ll be paid the agreed amount to the bank account details you provided. Then, it’s time to sit back, relax and enjoy your new LightSpeed broadband service!

How much cover can I get?

The amount you’ll get paid towards your costs depends on the type of package you purchase from us, and the total value of your early termination charges:

• We’ll cover the full cost of your exit fees up to £250 when you switch to any of our packages below 1Gbps in speed

• If you switch to anything above 1Gbps, then we’ll cover the full fees up to £350

We can only go up to £350, so if the final bill from your old provider is more than that, you’ll have to pay any remaining balance yourself.

Can anyone use broadband Contract Buy Out features?

We can help anyone with their exit fees – as long as they’re switching to LightSpeed from another provider, are the account holder in both cases, and can provide proof of their early termination costs.

The Contract Buy Out offer covers up to £350 in early termination fees for your broadband internet. But it can’t cover other costs for extra services like any mobile or landline add-ons you might have as part of your old package.

What proof do you need for Contract Buy Out?

The best thing is to send us the invoice from your old provider that shows the early termination fees on it, usually this is your final ever bill from them. When you place your order with LightSpeed, you’ll get an email with a link where you can upload this to. Please make sure you do this within 30 days of your LightSpeed install date.

Can I switch to LightSpeed and use Contract Buy Out today?

Of course! We’d love to have you onboard. If you’re looking to make the switch to LightSpeed, explore our range of ultra-fast and reliable full fibre packages and find the best speed to suit your home here.

Then call us on 01775 830 075 to place your order with Contract Buy Out included, and we can start the process of covering your fees and connecting you with great quality full fibre!