Salesforce Administrator

Role Information:

• Job Title: Salesforce Administrator

• Reports to: Head of PMO & Data Analytics

• Location: Hybrid Home / Peterborough

• Full Time

The LightSpeed Experience

Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the UK, our path to innovation comes from our desire to deliver and from our outstanding people.

About us

We’ve been busy bringing gigabit fast full fibre broadband to thousands of UK homes since 2021. Our mission is to connect people. Our broadband is fast, fun and stress-free and our customers really are at the heart of every decision we make.

Join us

Here at LightSpeed, we’re going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.

This is an exciting opportunity for anyone looking for their next challenge. We have an inclusive, diverse team – you can be yourself here and everyone is welcome. So, join us!

What we need you to do:

• Produce regular Salesforce reports on programme delivery and outputs for sales & Marketing, delivery teams and management.

• Respond in timely manner to Lightspeed Advice management request for specific data outputs.

• Work closely with programme delivery team to embed client journey & data capture processes and to ensure data completeness and accuracy.

• Sets up Salesforce reports and dashboards to monitor KPIs and progress, and identify patterns, trends, outliers, and opportunities in the data, providing updates to management and Innovate UK/ analyse programme data and highlight any issues/opportunities.

• Set up systems both internally and externally to pull together data from different sources and ensure that data is stored efficiently, adhering to compliance guidelines.

• Deliver training to delivery teams and managers on usage of Salesforce and other reporting tools and processes.

• Keep abreast of new programme requirements and communicate this with the delivery teams.

• Take active part in the Lightspeed community of practice, share best practice, suggests improvements or design new processes.

• Support the Client Engagement Manager in producing the quarterly reports and participate in monitoring meetings.

• Undertake day-to- day Salesforce data checks (cleansing, filling gaps, etc.)

• Additional administrative tasks that might be required as part of the Client Engagement team activities (supporting events organisation/administration).

• Suggest improvements to operational efficiencies of the programme delivery.

• What we need from you

• Salesforce certified administrator or Salesforce advanced administrator certification.

• 2 – 3 years of experience as a Salesforce Administrator in a similar environment

• Extensive experience in the administration and maintenance of Salesforce systems.

• Experience in performing Salesforce upgrades and ensuring successful integration.

• Exceptional ability to create and maintain Salesforce databases.

• In-depth knowledge of Salesforce products and their functionalities.

• Proficiency in creating Salesforce profiles, allocating roles and managing access.

• Knowledge of importing departmental data and creating dashboards for HOD, C-Suite and Board level meetings.

• Ability to provide Salesforce training and end-user support

What you can expect from the interview process:

We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.

If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.

What we can offer you:

• Competitive Holiday Allowance + Bank Holidays

• Medical Health Insurance

• Death in Service Cover of 4 x Salary

• Pension

• Bonus Scheme

• Social Events

• EAP System

• Opportunities for Growth & Development

• Free LightSpeed Broadband – If you’re in our area

• Cycle to Work Scheme

• Flexible Working

• Employee Discounts

• Gym Membership

• Health & Wellbeing

• Birthday Day Off