Support that puts you first.

We know that everyone's needs are different. That's why we're committed to providing the right support to make your experience as easy and accessible as possible.

Who and Why We Support

At LightSpeed, we believe in creating an inclusive and supportive environment for all our customers. We support individuals facing a variety of vulnerabilities.

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British Sign Language (BSL) Support

InterpretersLive! is a free Video Relay Service that enables deaf and hard-of-hearing users to communicate with various services using British Sign Language (BSL). When a user makes a call through this service, a BSL interpreter appears on-screen to relay the conversation in real time between both parties. This service works on any video-compatible device, including mobile, tablets, and desktop, making it easy to use any time.

Available Support Options

We offer a range of services to ensure accessibility and support for all our customers.

Alternative Communication Methods

For customers who prefer non-verbal communication, we offer email support, live chat, large print and braille. Simply let us know your preference by contacting us at 01775 830 830 or by filling the form below.

Third-Party Account Management

We understand that some customers may need assistance managing their accounts. You can authorise a trusted individual to manage your account on your behalf. To register a third-party individual or a trusted contact, call us on 01775 830 830.

Get in Touch

To request accessibility support, register vulnerabilities, or register a third-party contact.

Please fill out the form below or call us at 01775 830 830

Let’s work together to ensure you receive the support you need.

Additional Resources

We provide links to helpful resources and partner organisations that specialise in accessibility and support.

Visit our FAQ page for a full list of additional support and organisations.