Terms and Conditions

LightSpeed On-Line is committed to providing clients with total satisfaction.  Each client is assured of personal attention in the execution of their requirements, subject to the technical limitations and legislative requirements of the medium.

The following Terms and Conditions details the relationship between LightSpeed On-Line and the client regarding the services provided by LightSpeed On-Line.
Placement of Web Pages
  1. The term 'pages' refers to 'WWW', 'Web' or 'home' pages specifically authored for the World Wide Web as accessed through the Internet or other computer networks capable of providing access to the World Wide Web.
  2. The term 'placement' refers to the placing of pages in a 'Web server' directory such that the pages are publicly accessible and possess a unique Uniform Resource Locator (URL) address.
  3. Each electronic page is equivalent or less than two A4 printed pages.
  4. LightSpeed On-Line reserves the right not to place or to suspend current placements if the materials fail to meet the terms and conditions detailed here, even if ordered and paid for.
Errors and Liabilities
  1. LightSpeed On-Line will use their best endeavours to ensure pages authored by LightSpeed On-Line are free of errors.
  2. LightSpeed On-Line does not accept any liability for losses or damages arising from errors within any page or if pages are not placed.
Permissions and Copyright
  1. The client will obtain all the necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks or any other supplied material.
  2. Every order for page placement shall be regarded as a guarantee by the client to LightSpeed On-Line that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
  3. No responsibility will be accepted by LightSpeed On-Line for damages to or losses incurred by the client from the use of material for which the required permission or authority has not been obtained.
Web Page Content
  1. All page sets will include, at least, the name and telephone number and e-mail address (if applicable) of the client. LightSpeed On-Line may request evidence of authenticity of this information prior to placement.
  2. All pages will include the version number and placement date in hidden text, or in visible text at the end of each page at the client's request.
  3. LightSpeed On-Line reserve the right to append a hyperlink to LightSpeed On-Line's own pages from any position within the page set.
  4. Clients are required to ensure that the content of their pages meets all the current UK legislation regarding publications. The client shall further indemnify LightSpeed On-Line in respect of any claims, costs or expenses that may arise from any material included in their pages authored or placed on their behalf by LightSpeed On-Line.
Post-Placement Alterations
  1. LightSpeed On-Line cannot accept responsibility for any alterations caused by third party action occurring to the clients' pages once placed.
  2. Such alterations include, but are not limited to, additions, modifications or deletions.
Data Transfer Rates
  1. Transfers exceeding 512 megabytes per month will attract an additional charge which is currently £100 per month over and above any other charges
  2. Transfers exceeding 1 gigabytes per month will attract an additional charge which is currently £180 per month over and above any other charges
  3. Transfers exceeding 2 gigabytes per month will attract an additional charge which is currently £250 per month over and above any other charges
Software and database design
  1. All programs and databases and other intellectual property produced by LightSpeed On-Line Ltd. remain copyright LightSpeed On-Line Ltd. unless or until agreed otherwise in writing.
  2. In all cases title remains with LightSpeed On-Line Ltd. until the work has been paid for in full.
  3. The client is explicitly not entitled to sell the program, database or other intellectual property to a third party unless this has been agreed beforehand in writing. In most cases LightSpeed On-Line Ltd will retain an interest in the said database, program or intellectual property.
Hardware Installations
  1. Prices quoted for hardware installations are estimates based upon the information provided by the client.
  2. If that information should prove to be inaccurate or other unforeseen circumstances arise LightSpeed On-Line Ltd reserve the right to make an appropriate adjustment to the final invoice.
  3. LightSpeed On-Line cannot be held responsible for the functioning of hardware or software provided by a third party.
  4. LightSpeed On-Line Ltd may on occasion undertake to setup or integrate hardware or software provided by a third party. Unless this has been agreed beforehand this will usually lead to an additional charge.
  5. All such work on third-party hardware and software is undertaken at the clients own risk.
Payment Terms
  1. Invoices can be paid by cheque or cash.
  2. Cheques should be made payable to LightSpeed On-Line.
  3. LightSpeed On-Line require signed written confirmation of the order by fax or letter detailing the agreed work and amount before work will commence.
  4. Services and materials supplied by LightSpeed On-Line including (but not limited to) domain names, hardware, software and services remain the property of LightSpeed On-Line until paid for in full.
  5. Failure to pay any service and maintenance charges for domain names and/or other services and materials maintained by LightSpeed On-Line means that the title of any of the domain names and other services and materials supplied by LightSpeed On-Line revert to LightSpeed On-Line even if the domain name, service or material had previously been paid for in full.
  6. LightSpeed On-Line reserves the right to enter a customers premises to retrieve its property.
  7. The customer will be invoiced for services undertaken upon placement of the order in writing.
  8. Invoices are due immediately upon submission.
  9. Payment for the authoring must be received in full before the pages are placed on the server.
  10. LightSpeed On-Line reserves the right not to provide services or hardware until full and final payment is received.
  11. Accounts in default are subject to an interest charge of 1.5% per month on the outstanding balance. If you default, you agree to pay LightSpeed On-Line its reasonable expenses, including (but not limited to) solicitor and collection agency fees incurred in enforcing its rights under these terms and conditions.
  12. If your payment is returned to us unpaid you are immediately in default and are subject to a return cheque charge of £25.
Cancellations
  1. Cancellation of orders or contracts for services may, in the first instance, be made by telephone or e-mail, but must be confirmed in writing or by fax.
  2. The client will be invoiced for services and work completed to the date of first notice of cancellation for payment in full immediately.
  3. Cancellation of training courses, installations, consultancy or similar services by the client less than 5 working days before the service date shall incur a charge of 100% of the total invoice cost.
Alterations to Terms and Conditions

LightSpeed On-Line reserves the right to change, at any time, the terms and conditions of the acceptance of orders for authoring and placement of client's pages, and other services.

Acceptance of Terms and Conditions
  1. The placement of an order or contract for services provided by LightSpeed On-Line will be regarded as an acceptance of all of the above terms and conditions.
  2. Orders may be placed, in the first instance, by telephone or e-mail and must be confirmed in writing or by fax, including a signed copy of these terms and conditions.
Jurisdiction

These terms and conditions shall supersede all previous representations, understandings or agreements and shall prevail notwithstanding of any variance with terms and conditions of any order submitted. These terms and conditions and any contracts arising thereof are governed by the laws of England and Wales.